1. Order Confirmation

By accepting these terms and conditions, and upon confirmation of the customer's order, a written and binding agreement is entered into between the customer and geterw.com. Once an order is completed on geterw.com, the customer will automatically receive a confirmation of the purchase. In case of errors or omissions in the order geterw.com reserves the right to cancel and order up to the point of delivery.

2. Age Restriction

If the customer is under 18, permission must be obtained from a parent or other person of authority.

3. Payment

geterw.com accepts Dankort, VISA/Dankort, VISA Electron, MasterCard, Apple Pay, PayPal and Maestro. If payment is by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is sent securely to geterw.com, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorized sources from accessing customer information. geterw.com does not store customer credit card information after completing the transaction.

Prices are without shipping or other services that geterw.com may offer. geterw.com reserves the right to change prices at any time. On geterw.com prices are shown in the following currencies: United States Dollars (USD).

4. Local Levies

Please note that local import duties vary by country and region. These taxes are to be paid by the customer.

5. Returns

Returns must be notified within 14 days of receipt. The item must be returned within 14 calendar days from the date of notification. The product must be returned in original packaging with hang tags and other labelling. A purchase can be undone, even though the product has been tested. A product is only tested if the test is beyond what is possible by testing the product in a physical store. If the item is used, a specific assessment will be made of what a used item can be sold at to another consumer. A possible worthy degradation will be imposed on the buyer. Shipments do not include return label, however geterw.com offer the below return options. All returns that do not meet the above requirements will be rejected by geterw.com. Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by geterw.com.

6. Refunds

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

The product was purchased in the last 30 days

The product is in its original packaging

The product isn't used or damaged

You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

By email: hello@geterw.com

Send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

RFS/Huxloe Logistics 3 Henson Way, Kettering NN16 8PX United Kingdom

6.1 Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from My flight pack - Taking on jet lag.

6.2 Damaged items

If you received a damaged product, please notify us immediately for assistance.

6.3 Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

6.4 Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: hello@geterw.com

6. Warranty

All products from geterw.com come with a 2 year manufacturing warranty. This guarantee includes faults in the fabric, workmanship and other manufacturing related errors. The warranty does not apply to defects caused by normal wear and tear. For warranty claims please contact customer service at hello@geterw.com

7. Shipping

geterw.com sends packages with GLS to all their international destinations. Exceptions cannot be made. All shipments are insured and Track & Trace information is e-mailed to the customer upon dispatch from geterw.com.

Shipping times for regular service in US and Europe are 1-3 business days, and as a regular service outside US and Europe 3-5 days. geterw.com accepts no responsibility for delays in customs processes outside the EU. Shipping times are a guide.

Shipping costs vary from country to country. The prices are shown on geterw.com and are added to the order when a customer places an order. Customer Service is at the customer's disposal to answer any questions regarding shipping costs on hello@geterw.com

geterw.com reserves the right to request additional shipping costs from the customer on orders for multiple items.

8. Privacy

geterw.com treats customer information with the utmost respect and integrity. No information will be disclosed to third parties.

9. Cookies

geterw.com collects information about customer behavior on the website with the use of cookies. A cookie is a small text file placed on the client computer's hard drive which track the customer's behavior. Cookies are used to personalize the customer's online experience on geterw.com. Cookies are reliable files that can execute program code, cannot transmit viruses and cannot be used to gather information about the customer's internet use on external sites. geterw.com does not use cookies to collect or store personal information. The customer may choose not to accept cookies. Most Internet browsers allow you to delete or block cookies and to ask for the customer's consent before a cookie is stored. Managing cookies is in the web browser's preferences. Please note that if the customer does not wish to use cookies when visiting geterw.com, it may have an impact on the buying experience. geterw.com uses cookies to keep the customer's shopping cart updated and cookies are also required to execute a checkout.

10. geterw.com uses the following cookies

geterw.com use cookies for the following general purposes: user functionality, statistics, sales and advertising. The functional cookies are used to ensure that geterw.com works as intended, which amongst other things, allows customers to be able to add items to the cart, complete a purchase etc. No personal information is stored and cookies are automatically deleted when the browser is closed. We use services from Google (Google Analytics) to collect web statistics.

Cookies from these providers offer the ability to see which pages are visited, traffic referrals etc. This information is used to measure and improve the customer experience as well as analyzing up on sales and advertising campaigns.

11. Company Information

geterw.com is the official online shop for ERW aps. ERW Aps is governed by Danish law and registered in Denmark at:

ERW aps
Wilders Plads 8C
1403 Copenhagen
Denmark

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